We have the technology.
We can make it better than it was.
Better, stronger, faster.
With the rapid development of home and wearable technology, our society has become more efficient, faster and better.
We adjust home temperature using apps to ensure energy efficiency, we check on our pets while away from home and we can ensure safety through lighting, cameras and other security measures.
Independent living, assisted living and memory care facilities are utilizing more home and wearable technology to improve the quality of life and health outcomes for their residents.
“There are thousands of data points collected through records, assessments, screenings and profiles and much of that just sits,” said David Burke, CEO of NxtGen Care. “We activate that data, time-stamp, geolocate and attach it to a person, measuring over 20 key data points and creating a profile not only for residents but also for team members.”
NxtGen Care is a healthcare and business intelligence technology company seeking to revolutionize the senior care industry and they are unrolling a pilot program at Wellington Bay/Lisbet Health Center, a luxury senior rental community and the only independent living/assisted living/memory care facility in Florida to utilizes NxtGen Care’s healthcare and business intelligence technology.
“Currently, all staff and almost all residents wear the NxtGen Care Resident M Factor Tech,” said Selina Huong Tran, R.N, Administrator of Lisbet Health Center at Wellington Bay. “We can locate all residents and staff in the building at all times and this system improves response times to resident calls as well as it documents how long we take to respond to any given call.”
This current technology is designed based on the shared, foundational belief that better relationships create better care and foster better outcomes.
“By using tech to manage workflow, we free up time for staff to engage with residents,” said Burke. “If staff are spending more time with residents, they’re more likely to capture more information about care needs.”
“We capture exactly how many minutes care staff is with each resident every day and also document how physically close we were to each resident during the day, how much time the resident spends in activities and many other key factors,” said Tran. “It is an amazing program.”
Both Wellington Bay/Lisbet Health Center and NxtGen Care are committed to the concept of dignity in aging.
“It takes a community to care for us as we age,” said Burke. “So, we have to be deliberate in how we engage our technology. It has to foster better human interaction and better care. We are creating a culture of dignity.”
The new pilot program NxtGen Care is launching at Wellington Bay/Lisbet centers the concept of aging with dignity while also focusing on increasing staff resiliency.
Approximately 28 staff members – mostly in managerial roles such as executive directors and directors of nursing are participating in this eight-week pilot program which pushes resiliency and skill-building.
“Staff turnover rates in the senior care space are tied with the retail industry and the burnout rates are higher than most other industries,” Burke said. “Part of our solution puts care intelligence on an app.”
Being able to see workflow and efficiency is a huge advantage not only to staff but to the overall operations of the organization.
“People are always saying I had to wait 30 minutes for anyone to respond,” said Tran. “This has always been the biggest complaint in assisted living – it takes forever for anyone to respond. But we don’t have that issue.”
Burke hopes that data analysis will not only increase organizational efficiency but also delve deeper into learning more about staff and residents as people.
“Have you seen the movie Moneyball?” he asks with a chuckle. “By looking at data, we can discover talent that isn’t recognizable to the naked eye. For staff, we use that data to provide coaching and remuneration based on performance.”
Which is all part of the larger picture for both Wellington Bay/Lisbet Health Center and NexGen Care – improving the quality of both health and life for seniors and ensuring the fundamentals of strong mental health and dignity of work for staff, thereby improving outcomes for all.
For more information about Wellington Bay/Lisbet Health Care, please visit: https://www.wellingtonbayfl.com/
For more information about NexGen Care, please visit: https://www.nxtgencare.com/
